Transportation/Logistics Manager

Responsibilities

• Plan and oversee the transportation of people from origin to destination, ensuring efficiency, cost-effectiveness, and compliance with regulations.
• Coordinate with senior management, customers and external stakeholders to resolve issues as they arise.
• Communicate timely with drivers and customers if delays in schedule and provide timely updates and accommodations on another shuttle if possible. 
• Manage and optimize transportation routes to minimize costs and maximize efficiency.
• Monitor transportation operations to ensure adherence to safety standards and regulatory compliance requirements.
• Analyze transportation data and prepare reports on key metrics such as delivery performance, transportation costs, and inventory levels.
• Implement process improvements to streamline operations and enhance customer satisfaction.
• Expeditiously handle employee issues involving job duties. 
• Arrange and report maintenance and repair needs for transportation vehicles and equipment.
• Conduct regular safety audits on vehicles and equipment.
• Keep organized records of vehicles, MDOT annual inspections of vehicles, schedules and rides completed.
• Stay up to date with compliance requirements and applicable laws. 
• Plan, develop and implement transportation health and safety, and security programs.
• Develop and communicate transportation policies and procedures.
• Monitor operations to ensure staff comply with administrative policies and procedures, safety rules and government regulations. 
• Develop key performance indicators to measure the effectiveness of transportation operations. 
• Conduct investigations to determine causes of transportation accidents and to improve safety procedures. 
• Prepare management recommendations such as schedule changes, driver changes, service delivery improvements and customer experience improvements.
• Remain current with the latest transportation technology systems and procedures. 
• Monitor Time clock to assess employee attendance patterns and arrange for substitutes or stand-by drivers to cover absences.  
• Conduct annual employee evaluations.
• Perform periodic checks of the shuttles to ensure external and internal appearances are up to the Right Choice Standards of Professionalism and Order. 
• Order uniforms for the new employees. 
• Ensure all drivers have the correct and up-to-date qualifications. 
• Lead and develop a team of transportation and logistics professionals, providing guidance, training, and support as needed.

Qualifications

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field (preferred).
• Proven experience (minimum 2 years) in transportation management, logistics coordination, or a similar role within the transportation industry.
• Strong understanding of transportation regulations, compliance standards, and best practices.
• Excellent analytical and problem-solving skills with the ability to make timely and sound decisions.
• Proficiency in transportation management software and Microsoft Office Suite.
• Exceptional communication and interpersonal skills with a strong customer service orientation.
• Ability to thrive in a dynamic and fast-paced environment, prioritizing tasks effectively.
• A commitment to teamwork. 
• Project management experience.